FAQ

SUBSCRIPTION BOX:

  • I just subscribed, when will I receive my first box?

If you have subscribed before or on the 1st of the month, your first box will be that month’s box. If you subscribe after the 1st, your first box will be the following month.

For example, if you subscribe on June 1st, your first box will be shipped in June. If you subscribe on June 2nd, your first box will be shipped in July.

  • Is there any chance to receive a box if I purchased after the cut off?

If you signed up AFTER the cut off and we happen to have an unexpected additional box and have your apparel size created in that month’s exclusive design, we will send you that month’s box instead of waiting for the following month. We have had many happy subscribers who have received their first boxes earlier than expected!

  • What is included in the boxes each month?

The description of our Sampler and Performance boxes can be reviewed on the following page. Our mission each month is to include a variety of items from a brand to allow our subscribers to experience the featured brand as much as possible! It is also very important to us that we feature at least one veteran owned company (besides ourselves) in each month’s box.

Our main goal with Project: Lift or Die is to allow our subscribers to try new products and new companies at an affordable price with an overall value always exceeding the cost of the subscription.

  • How long is the subscription I am signing up for?
As of right now, our only option is the one-month recurring subscription, which will auto-renew on the 1st of each month. You can cancel at any time up until the last day of the month. If you cancel on or after the 1st of the month, your subscription will end the following month.
  • When will I receive my last box if I cancel my subscription?   

If you cancel before the 1st you will not receive a box for the next month. If you cancel on or after the 1st, you will receive one more box the following month.

For example, if you cancel on June 30th you will not receive another Project: Lift or Die subscription box. If you cancel on July 1st or later, you will receive July’s box as your final box.

  • When do the boxes ship each month?

We ship each month priority mail within the window of the 15th-20th. Please note if these dates fall on a federal/postal holiday or during the weekend, your box may ship the following business day. You will receive an automated email with tracking information once shipped.

  • My tracking information shows delivered but I have not received it?

Project: Lift or Die is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. Project: Lift or Die is not responsible for any package(s) once it is in the hands of USPS. The customer is responsible for filing all claims.

*Any order, domestic or international, that is returned back to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for reshipment of the package. 

It is the customer’s responsibility to enter their information at checkout correctly and keep it updated and accurate. Please verify your shipping and email address in your account settings. If it is an error on our part, then we will do our best to accommodate you.

  • How do I change my shipping address?

You must sign in and click 'manage subscription' to change your address, billing information or anything regarding your subscription. 

  • Do you ship to FPO/APO addresses?

Yes! We ship to many FPO/APO/DPO addresses and are familiar with these as we are combat veteran owned. Please be sure to keep your mailing address up to date for when you are returning home from deployment to avoid any box shipping to an incorrect address and getting lost in transition.

  • I have a FPO/APO address, why doesn’t my tracking number work? How long will it take to receive?

Overseas military addresses will only show tracking updates until USPS hands your package over to the military mail system. For more info on estimated shipping timelines to your exact location, please refer to the following USPS information. 

  • Do you offer returns?

We do not offer returns on our subscription boxes as each month is strategized and designed in depth. If any of the items in your box were damaged in transit, please contact us via email with a description and photograph of the damage and we will quickly find a solution!  

  • May I use a discount code more than once?

You may NOT use discount codes more than once for our subscription boxes. Discount code may ONLY be used 1 time for your first subscription box with Project: Lift or Die. This allows us to include high quality and high-value items inside your Sampler or Performance box each month. If you attempt to use a discount code for the second time, your subscription may be canceled. 

However, our ambassador and brand representative discount codes MAY be used more than once for apparel items only. For example, you may use a code for your first month's box and then place an order for an apparel item with the same code. 

APPAREL SHOP:

  • When will my order ship?

All apparel shop items ship within 5-10 business days as each item is made to order. Once shipped, you will receive an automated email with tracking information. 

  • Do you offer exchanges or returns?

At this time all orders are final sale unless there is an error with the item. If there is an error to the item, please contact us via email with a photograph and description of the problem. Please refer to our sizing chart or email us with any questions regarding sizing prior to purchasing.


BUSINESS INQUIRIES:

  • I am a business owner and interested in my product being featured inside a Project: Lift or Die box, how can we get involved?

Please contact us at info@projectliftordie.com with information regarding your business, the item you would like featured, your wholesale pricing list and your availability timeline.

 

We hope we have answered most of your questions. If you still can’t find the answer you are looking for, please email us at info@projectliftordie.com  

 
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